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Aerial view of High Shoals, North Carolina
Gaston County

High Shoals is where we are, not just where we say we are.

317 North Lincoln Street. A town of a few hundred people on the South Fork, where almost everything past the old mill village is on a well and a tank.

A mill town with a river through it

High Shoals is small enough that the whole place fits inside a couple of square miles, and it exists because of the shoals themselves: the drop in the South Fork Catawba that turned a wheel long before anything else was here. The mill village streets are tight and old. Everything beyond them is rural.

That split is the whole story for water and waste here. Inside the old village some properties are on municipal service. Push out past it, up towards the county line or down along the river, and houses are on a well for water and a tank for everything else, often both put in decades ago by whoever built the house.

We are on North Lincoln Street in the middle of it, which means a High Shoals call is not a drive. It also means we have opened a lot of the tanks in this town more than once, and a repeat visit to a system somebody here already knows tends to start with a phone call rather than a search.

River bottom ground and what it does to a drain field

Land close to the South Fork behaves differently from land up on the ridge. Bottom ground holds water, sits closer to the water table and drains slowly, and a drain field only works if the ground underneath it will actually take water away.

In practice that means two houses a quarter mile apart can need genuinely different systems, and the county soil evaluation is what settles it. It is also why a field that has coped fine for twenty years can start surfacing after a run of wet winters. The system did not change. The ground got saturated and stopped keeping up.

If you have soft ground or standing water over the field after rain, that is worth a look rather than a wait. Surfacing effluent is the stage after slow drains, not before it.

Old houses, no paperwork

A lot of High Shoals housing stock predates any requirement to keep a record you could find today. Tanks from the fifties and sixties are still in service under lawns whose owners have no idea they are there until something goes slow.

The county environmental health office holds records for most systems permitted since the seventies, and it is the first place to look. Where there is no record it comes down to a probe rod, the layout of the house, and knowing where people in this town tended to put them.

One customer here had a tank from the 1930s pumped and wrote that the technician found it, did not make a huge mess digging, and gave them advice on looking after it going forward. That is what a well handled old tank looks like.

Call the High Shoals office

We are on North Lincoln Street. Seven days a week on the phone.

Reviews

What 245 homeowners said

Every quote below is a real review, word for word, from our Google profile.

4.0245 Google reviewsRead them on Google
I called Ray's back at 8:50PM Friday night, and not only did they answer they talked to me for 10 minutes and methodically went through what to check. We discovered over the phone that the pump float had fallen off the pole and wasn't activating the pump. He described how to fix it over the phone and saved me a lot of money not having to have an emergency response. Unbelievable customer service, most folks would have charged me the service fee.
wjallgood2September 2025Verified Google review
Andre came out and he was absolutely amazing. Very kind and honest. The prices they have are great but we would honestly be willing to pay more for the customer service. We were told by another septic tank company that we had to replace our entire system, we called Ray's and that was not the case at all. Just needed a pipe cleared.
Ashley RoseApril 2025Verified Google review
We've gotten pump outs from another local company every 7 years for the 26 years since we built our house. This time we contacted Ray's Septic. What a difference. The price was substantially less than several other companies and our usual vendor. Andre was without a doubt one of the most customer service focused people I've ever met. He performed the job, cleaned up the work area and was extremely professional.
Genevieve GransonOctober 2024Verified Google review
We used Ray's to pump our ancient tank from the 1930's. Andre was our technician and he was nothing short of spectacular. Found our septic tank, didn't make a huge mess digging, pumped it efficiently, and gave us great tips for taking care of our tank moving forward. All for a very reasonable price.
Ned NederlanderMarch 2025Verified Google review
They sent the most knowledgeable and polite technician, Andre. After he pumped the tank he explained I still had water dripping into the septic tank due to a faulty flapper in the toilet tank, that you could not hear running from inside. I called my plumber to come out and repair, he said Andre was right, bad flapper.
Robin RossMarch 2025Verified Google review
I asked around for a good priced knowledgeable and honest pumping service, most answers were Ray's. I had my pick of any day. Gabe showed up, very knowledgeable. I had just purchased my house so I didn't know where my tank or lid was, but I had the environmental diagram so Gabe found the lid in no time, pumped my tank, and took time to help me understand more about it.
Danielle WebbAugust 2025Verified Google review

Well and septic service, based in High Shoals.

Questions

High Shoals questions.

(704) 748-9595

317 North Lincoln Street, High Shoals NC 28077. The phone is (704) 748-9595 and the profile hours are 7 AM to 9 PM, seven days a week.

The service area runs out from High Shoals across Gaston County and into Lincoln County. If you are near the edge of that, call and ask rather than assuming either way.

Some properties inside the village are on municipal service and most things outside it are not. If you are not sure, the county environmental health record for your address will tell you.

No. High Shoals is inside our normal service area and the inspection is free there like everywhere else we work.

Call (704) 748-9595 and we will book the visit on the phone. High Shoals is inside our normal service area.

We cover septic tank pumping, septic system installation, septic repair and sewer lines, septic and well inspections, well drilling and water systems and well pump and water pressure repair. Every one of them has its own page with what is included.

Contact

Tell us what the house is doing.

Septic or well. Give us the address and the symptom and we will come back to you.

Call or text(704) 748-9595 Emailrayswellandseptic@yahoo.com
Shop317 N Lincoln St, High Shoals, NC 28077

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