High Shoals, and the two counties around it.
The office is on North Lincoln Street and the service area is built outward from it rather than drawn on a map.
Gaston County and the near end of Lincoln County is the shape of a normal week. If you are outside the towns below, call and ask rather than assuming either way.
Why being close matters on a septic system
Septic work has a habit of needing a second look. A tank that turns out to be deeper than anyone expected, a riser somebody decides they want after all, a field that behaves differently after a wet fortnight. Close by, that is a phone call. Two counties away it becomes a scheduling argument, and the thing quietly stays broken.
What 245 homeowners said
Every quote below is a real review, word for word, from our Google profile.
I called Ray's back at 8:50PM Friday night, and not only did they answer they talked to me for 10 minutes and methodically went through what to check. We discovered over the phone that the pump float had fallen off the pole and wasn't activating the pump. He described how to fix it over the phone and saved me a lot of money not having to have an emergency response. Unbelievable customer service, most folks would have charged me the service fee.
Andre came out and he was absolutely amazing. Very kind and honest. The prices they have are great but we would honestly be willing to pay more for the customer service. We were told by another septic tank company that we had to replace our entire system, we called Ray's and that was not the case at all. Just needed a pipe cleared.
We've gotten pump outs from another local company every 7 years for the 26 years since we built our house. This time we contacted Ray's Septic. What a difference. The price was substantially less than several other companies and our usual vendor. Andre was without a doubt one of the most customer service focused people I've ever met. He performed the job, cleaned up the work area and was extremely professional.
We used Ray's to pump our ancient tank from the 1930's. Andre was our technician and he was nothing short of spectacular. Found our septic tank, didn't make a huge mess digging, pumped it efficiently, and gave us great tips for taking care of our tank moving forward. All for a very reasonable price.
They sent the most knowledgeable and polite technician, Andre. After he pumped the tank he explained I still had water dripping into the septic tank due to a faulty flapper in the toilet tank, that you could not hear running from inside. I called my plumber to come out and repair, he said Andre was right, bad flapper.
I asked around for a good priced knowledgeable and honest pumping service, most answers were Ray's. I had my pick of any day. Gabe showed up, very knowledgeable. I had just purchased my house so I didn't know where my tank or lid was, but I had the environmental diagram so Gabe found the lid in no time, pumped my tank, and took time to help me understand more about it.
Septic and wells across Gaston and Lincoln County, seven days a week on the phone.
Tell us what the house is doing.
Septic or well. Give us the address and the symptom and we will come back to you.